SERVES YOU RIGHT!

AN EXCLUSIVE FIRST... FOR US

“Serves You Right!” was the first book on quality customer service by Barry Urquhart, which quickly became, and remains the top selling publication on the subject in Australasia.

Strong sales were also achieved throughout Britain and North America.

It is now released as an attractive, value e-book.

MAKE A DIFFERENCE

“Serves You Right!” has a proud, established history of contributing to enhanced service standards, financial performances, staff member development and stability. The service ideas and ideals remain fresh, relevant and competitively advantageous.

E-BOOK RELEASE

The text has been subjected to proof-reading and we are delighted with the currency, relevance and impact of the essential case studies, messages and underlying service principles.

Reading the book at this time highlights just how little advancement has been achieved by many sectors and entities. For those management teams and staff members who embraced the service excellence concepts the rewards have been self-evident and conspicuous. They are true customer service heroes. Significantly, a number of those companies identified in “Serves You Right!” as having service difficulties and deficiencies have folded or have been taken over.